Privacy Policy
Last Updated: 10 March 2026
This Privacy Policy explains how Jiti LTD collects, uses, stores, and shares personal data through Guides.app.
1. Data controller
Jiti LTD is the data controller for Guides.app.
2. Information collected
- Name
- Date of birth
- Email address
- Phone number
- Account and profile data
- Uploaded images, audio, video, and other media
- Usage, device, analytics, and cookie data
3. How we use data
We use personal data to provide the platform, manage accounts, process bookings and payments, improve product features, secure the service, market Guides.app, and comply with legal obligations.
4. Legal bases
Processing may rely on contract, legitimate interests, consent, and legal obligations.
5. Payments
Payments are processed by Stripe. Guides.app does not store full payment card details.
6. Analytics and cookies
Guides.app uses cookies, PostHog analytics, tracking analytics, and marketing pixels.
7. Data sharing
Data may be shared with AWS, Stripe, PostHog, service providers, advisers, and authorities where legally required.
8. International transfers
Where data is transferred internationally, appropriate safeguards such as contractual protections are used.
9. Retention
Account data is retained while the account is active and generally deleted within 30 to 90 days after deletion request, subject to legal and operational retention needs. Financial records may be retained for 6 years.
10. Marketing
Users may receive product updates, newsletters, and promotional emails where permitted. Users can unsubscribe at any time.
11. Rights
Depending on applicable law, users may request access, correction, deletion, restriction, objection, or portability.
12. Contact
Jiti LTD England, United Kingdom hello@guides.app